RETURN POLICY:

We're very happy to accept returns within 30 days of receipt of purchase as long as the item is in new condition. Customer is responsible for securely shipping product back. TK Design Group will not be held liable for any loss, damage or expense incurred by the customer. Upon receipt of return we will issue an RBD e-Gift Card for the value of original purchase. We do not issue refunds.

Please send returns to:
TK Design Group
1850 Old Main Street Suite 1308
Houston, TX 77030
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REPLACEMENT POLICY: 

Keep your receipt/work-order. Warranty is null and void if you are not able to provide proof of purchase.

Please reference your item number from the receipt/work-order you received at purchase to determine whether you purchased a TK Design, Blue Luster CZ or Sterling Silver Product.

All TK Design products come with an UNCONDITIONAL GUARANTEE

Please reference your item number from the work-order sheet you received at purchase to determine if your purchase qualifies as a TK Design Product. Your item number will start with; E (for earrings), B (for bracelet), N (for necklace) & R (for ring)

• Within 90 days no charge replacement, we pay shipping charges and your warranty will continue.

• After 90 days, to within 1 year of product purchase date, pay $9 dollars per item for replacement to TKD LLC.

• After 1 year from purchase date, Lifetime guarantee replacement of equal value for 50% of amount paid at time of purchase.

To receive a replacement for your TK Design product, send the damaged jewelry item, together with a copy of the purchase receipt clearly showing the purchase date and name of conference and $9 for shipping and handling (per item) ($15 for Canada) to the address below. Should your item no longer be available, an item of similar style and value will be provided. Items received without a money order and purchase receipt will be discarded. Please ship in a padded envelope or small box, properly packaged to avoid loss or damage in transit. We ship replacements anywhere in the US and Canada.

Please make check payable to TKD LLC and ship to:
TK Design Group
1850 Old Main Street Suite 1308
Houston, TX 77030

All Blue Luster CZ products come with a manufacturer UNCONDITIONAL LIFETIME GUARANTEE 

Please reference your item number from the work-order sheet you received at purchase to determine if your purchase qualifies as a Blue Luster CZ Product. Your item number will start with;  INT, LN, LEP (pierced), LEF (french back), LST (studs), CW & LR

To receive a replacement for your Blue Luster CZ product, send the damaged jewelry item, together with a copy of the purchase receipt and $9.95 for shipping and handling (per item) ($14.95 for Canada) to the address below. Should your item no longer be available, an item of similar style and value will be provided. Items received without a money order and purchase receipt will be discarded. Please ship in a padded envelope or small box, properly packaged to avoid loss in transit. We ship replacements anywhere in the US and Canada.

Please make money order payable to and ship to:
Product Replacement Center
1830 N. University Drive, #283
Plantation, FL 33322

All Sterling Silver products come with a manufacturer UNCONDITIONAL LIFETIME REPLACEMENT CERTIFICATE

Please reference your item number from the work-order sheet you received at purchase to determine if your purchase qualifies as a Sterling Silver Product. Your item number will start with; NG

Should you wish to return your damaged sterling silver item for replacement, please properly package the item in a padded envelope or small box to avoid loss in transit together with a copy of the purchase receipt and a check for the amount set forth below based on your purchase price excluding tax:

If you paid $75 or less - send $9.95 -- If you paid $76 to $199 - send $19.95 -- If you paid $200 to $499 - send $29.95 -- If you paid $500 or more - send $49.95

Should your item no longer be available, an item of similar style and value will be provided. Items received without a check in the proper amount and purchase receipt will be discarded.

Please make check payable to and ship to:
Product Replacement Center
1830 N. University Drive, #283
Plantation, FL 33322

 

Please allow 4-6 weeks for any special orders placed during one of our shows. 

If you have any questions that haven't been answered, please reach out to us and we'll be happy to help: contact@russianbluediamonds.com